FAQ: Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
and (hopefully) all answers to them
It's good to be curious! So if you're curious to know what other people wanted to know before you ask the question, go ahead and read through.
Pssst. If you haven't found the topic that interests you, submit your own question at the bottom of the page. This page is continuously evolvinig and you can help as well.
ABOUT RELOOP WEAR
That's a real word games! RELOOP corresponds freely to all sort of "RE" words: recycling, responsible, reused, returned, etc. All of these gREen words are close to our hearts and to our brand's mission. Aiming in achieving a circular production, there's no better word than a combination of a loop and a symbolic "RE" prefix.
And besides... it's also a fun word to pronounce! Can't help it: that's our playful nature to reloop ;)
It's simple! We love birds. Birds make loops in the air when they fly. And if you haven't seen them making loops yet, well... get out of the house and start exploring ;)
On top of that birds symbolize freedom, which is close to our hearts. They are free to roam to earth and the sky. Many cultures believe, that birds represent the eternal life. It's just like our vision to close the loop for the clothes we produce and allow them a second life.
Our Main (Moss) Hub is in picturesque Füssen, Germany, but in fact our team is scattered across Europe: Poland, Romania, the United Kingdom, Spain (and perhaps some more countries in the future as we grow).
We do not have our physical store YET, but you're welcome to send us a postcard from your trips at our Moss Hub address.
You will find the addresses of our the showrooms we partnered up with under the Contact section (bear in mind we are working on it).
CIRCULARITY & SUSTAINABILITY
Terms like sustainability and circularity are often used interchangeably, whereas they are two different things.
Sustainability was defined by the Brundtland Report as "development that meets the needs of the present without compromising the ability of the future generations to meet their own needs".
While sustainability is more broadly related to people, the planet and the economy, circularity is focused on resource cycles. It implies closing the loop and cycling raw materials back into the manufacturing process to minimise waste along the supply chain.
How it relates to fashion?
In 2017 Anna Brismar developed the idea of circular fashion. She defined it as clothes, shoes or accessories that are designed, sources, produced and provided with the intention to be used, to circulate responsibly and effectively in society, and then returned safely to the biosphere when no longer of use.
In summary, circular fashion implies reusing resources, starting from the initial design stage to the end of the product's lifecycle, and looping materials back to the system over and over again.
Sustainable fashion uses materials produced from natural resources, with minimum environmental impact and carbon footprint.
By being aware of sustainability and circularity and making the right decisions, we can minimize waste along the supply chain and reduce teh environmental impact that comes with fashion production. By being more responsible manufacturers and consumers, we can save teh planet from unnecessary waste and pollution.
We're seeking for the best in the world suppliers and we're limiting ourselves to the possibly closest countries. We want to source locally and impact globally. We're having our sight at Tencel from Austria and organic cotton from Turkey. We're planning to supply our wool from sustainable and traceable Patagonian steps. Some of the gems will be brought by ourselves from our trips, to bring closer to you some distant parts of this world. If you have got any ideas on who to source from, go ahead and share! ;)
That's the very right question to ask! Just like the materials are sourced locally, we create the products with love in the places we live in. Our signature collection is produced in Central Poland, in a small family-ran company. The temporary collection we are offering, is produced by our Fair Wear certified supplier, Stanley and Stella. In both cases, we assured, that people making our clothes are paid fair wages and have very good working conditions.
We produce our clothes in Central Poland in a small, family-owned manufacturing site. Part of our temporary collection is supplied from a Belgian Fair Wear certified supplied Stanley/Stella, who produce their clothes in Bangladesh, where all their sites are regularly monitored and supervised. We encourage you to read Stanley/Stella Sustainability report.
YOUR PRIVACY & EMAIL PREFERENCES
We value your time and privacy and we also hate when we get unwanted spam in our inboxes. This is why we did our best to allow you to set up your email preferences straight through our Website. You can manage your email preferences when subscribing to our newsletter - simply select the areas you'd like to receive emails about. In each email, you will find the "Unsubscribe" option at the bottom of it, unless it's a transactional email purely related to your purchase.
No problem! You can contact us through our contact page. We will be happy to assist you.