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Reloop Wear
Klementyna Cioată Kowalczyk
Fichtenstraße 9A
87629 Füssen
Germany

EU VAT ID: DE334608703

This website is operated by Reloop Wear. Throughout the site, the terms “we”, “us” and “our” refer to Reloop Wear. Reloop Wear offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms & conditions (“Terms of Service”, “Terms”), including those additional terms & conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms & conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

These Terms & Conditions and Policies may be amended. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to regularly read through this page, as the Terms & Conditions and our Policies in force at the time that you use this website or at the time of the formation of the Contract (as defined below) shall be the applicable ones. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. If you do not agree to all the Terms & Conditions and our Policies, please do not use this website. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

By using this website and/or by placing any order through it, you undertake (a) to use the website exclusively to make legitimate enquiries or orders, (b) not to make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities.

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content, including texts, graphics, photos, images, animated images, sounds, illustrations and software supplied as part of this website shall remain always vested in us, our affiliated companies, licensees, content providers and/or our licensors. You are permitted to use this material only as expressly authorised by us or, when applicable, one of the abovementioned. This does not prevent you using this website to the extent necessary to make a copy of any order or Contract details.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

The subject-matter of the Sale Contract is the selling of products. The contract language is the English language. These Terms & Conditions apply to every offer made by us and to every distance contract that has been formed between us and you, the consumer.

Our offers on the website are non-binding and are not a binding offer to conclude a contract. The information set out in the Terms & Conditions and the details contained on this website do not constitute an offer for sale, but rather an invitation to trade. No contract in respect of any items will exist between us until your order has been expressly accepted by us, whether or not funds have been deducted from your account. If we do not accept your offer and funds have already been deducted, these will be fully refunded without a delay.

You can use the online shopping cart system to place a binding offer of purchase (order). To place an order, you must follow the online shopping process and authorise the payment to submit the order. When the order is placed using the “purchase” button, you are considered to have made a binding offer to us. After this, you will receive an email from us confirming receipt of your order (the "Order Confirmation"). Please note that this does not mean that your order has been accepted. Your order constitutes your offer to us to buy one or more items from us. All orders are subject to acceptance by us, and we will confirm this acceptance to you by sending you an email that confirms that the item is being sent (the "Shipping Confirmation").

The contract for the purchase of an item between us (the "Sale Contract") will only be formed when we send you the Shipping Confirmation. The Contract will relate only to those items whose dispatch we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other items which may have been part of your order, until the dispatch of those items has been confirmed in a separate Shipping Confirmation.

The execution of the order and the sending of all the details necessitated by the conclusion of the contract take place via email, in a partially-automated manner. Consequently, you have to ensure that the email address that you have deposited with us is the correct one, and that the receipt of the respective emails is guaranteed. In particular, you have to ensure that the respective emails are not blocked by a SPAM filter.

When your order is received, you will be emailed an order confirmation. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. If we are unable to deliver your order, we will inform you about the cancellation and process a refund, or voucher, for the same value. Reloop Wear has the right to send out only parts of the order in case any of the items is out of stock.

The complete text of the contract is not stored with us. Before the order is sent, via the online shopping cart system, the contract data can be printed out or electronically saved using the browser’s print function. After the order is received by us, the order data, the legally-mandated details related to distance selling contracts and the standard business terms are re-sent to you via e-mail.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We reserve the right to withdraw any items from this website at any time and/or remove or edit any materials or content on this website. Whilst we will use our reasonable endeavours to process all the orders submitted to us, there may be exceptional circumstances, which mean that we may need to refuse to process or accept an order after we have received it or sent you an Order Confirmation, which we reserve the right to do at any time. We will not be liable to you or any other third party by reason of our withdrawing any item from this website, removing or editing any materials or content on this website, or for refusing to process or accept an order after we have received it or sent you an Order Confirmation.

The price of any items will be as stipulated on our website from time to time, except in cases of obvious error. While we try to ensure that all prices on this website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the items you will receive a full refund. We are under no obligation to provide the items to you at the incorrect (lower) price (even after we have sent you a Shipping Confirmation) if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as an incorrect price.

For the EU, all displayed prices in our website do not include the respective VAT that may differ between countries. VAT is not included for the UK, Switzerland, Norway or the USA, either. 

The prices mentioned in the respective offers represent total prices, as do the shipping costs.

Prices for our products are subject to change without notice, at any time. All prices are displayed respectively in Euros or other currencies, depending on a customer’s location.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Shipping & Returns Policy.

Please note that this Terms & Conditions document applies to all pre-orders. Pre-orders are limited in time, and mean that you can purchase a product before it is manufactured and available for a regular sale. All pre-orders have to be paid for in full when placing the order and you have the right to cancel your order up to two business days of the stated shipping time and before the order has been shipped. After that, our standard return policy applies. We reserve the right to change the pre-orders shipping time, especially in case of a significant production or shipping delay and we assume no liability for the delays or their consequences.  

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We do not warrant that product descriptions or other content of this website are accurate, complete, reliable, current, or error-free. The colours displayed on your screen can differ from the actual colours, therefore we cannot guarantee that your screen displays the accurate colours.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Shipping & Returns Policy.

Once you have finished shopping, all the items you wish to purchase are added to your basket and your next step will be to go to the checkout process and make your payment. To do this, you must follow the steps of the purchase process, completing or verifying the information requested in each step. Throughout the purchase process, before your payment, you can modify the details of your order.

The payment methods that are available to you are shown by clicking the appropriate button on our website or are disclosed in the respective quote.

We accept payment via VISA and MasterCard. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorised access to card details. We do not store card numbers after the transaction has been completed.

PayPal allows secure payment from your bank account, credit card or PayPal account.

You must bear the costs arising from money transfers in cases in which the delivery is made to an EU Member State, but the payment is initiated outside of the European Union.

The goods remain our property until the purchase price is paid in full.

Shipping & Returns Policy is part of this Terms & Conditions document. For accessing our Shipping & Returns policy, please go to the Shipping & Returns page. 

Your right of withdrawal is fully described in our Cancellation Policy and is summarised by the section below. The full Cancellation Policy can be found in the Shipping & Returns policy. 

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days beginning from the day on which you have taken possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement. To meet the withdrawal deadline, it is sufficient that you send your communication executing your withdrawal before the 14 days’ period has expired.

If you withdraw from this contract and meet our refund conditions we shall refund all payments received from you, including the costs of delivery, except for any supplementary expenses resulting from your decision to use a specific mode of delivery other than our standard delivery. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, e.g. you accept the substitution of the item or a voucher instead of the refund of the payments.

You shall send back the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract. In order to meet the deadline, it suffices that you post the goods before the end of the deadline.  

To access our full Cancellation Policy, please go to the Shipping & Returns page. 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request or without, you send certain submissions, entries, reviews, feedback, creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. If you wish to remain anonymous, you should inform us in advance. 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion as unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 

For all product reviews, we take reasonable and proportionate efforts to verify the origin and authenticity of the reviews and ensure the reviews have been submitted by real consumers who have purchased the product or service, by cross-checking the email addresses with our customers data-base. We do not alter any of the submitted reviews or ratings, nor remunerate any of the authors in return for favourable comments or ratings. 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

These conditions of participation apply to all giveaways carried out by Reloop Wear, the organiser. Each participant accepts these conditions of participation by submitting the entry. 

In case of contests organised on the social media platforms, the giveaways are not affiliated with Meta. They are in no way sponsored, endorsed or organised by Instagram or Facebook and do not create any legal claims against the company Meta. All information in the context of the competitions is provided exclusively by the organiser. 

The organiser uses the data received from the participants as part of the participation in the contest to carry out and process the contest. If you send your submissions to enter our giveaway contests (for example free website giveaways, social media contests, free newsletter giveaways), whether online, by email, by postal mail, or otherwise (collectively, ‘entry submissions'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any entry submissions that you forward to us. We are and shall be under no obligation (1) to maintain any entry submissions in confidence; (2) to pay compensation for any entry submissions; or (3) to respond to any of entry submissions. You can object to the storage and use of your data for this purpose at any time by sending an email to: hello@reloopwear.com.

Any natural person who is at least the age of majority in a person's state or province of residence is entitled to participate, unless specified differently in the contest. The organiser reserves the right to exclude from participation persons who violate these conditions of participation or gain or seek to gain an advantage over other participants by improperly influencing or manipulating the competition. In these cases, the organiser can also subsequently exclude participants from the competition, withdraw prizes and reclaim them.

Participation is only possible within the countries and time period specified in the contest description and each participant may only enter an identical contest once, unless specified differently in the contest description. Employees of the organiser as well as employees of the companies involved in this contest and their direct relatives are excluded from participating in the contest. Immediately after the participation period has expired, the winner will be selected according to the rules described in the contest.

The winner will be notified by the organiser via email, via Instagram Direct Message or Facebook Messenger. Each participant notified in this way is obliged to inform the organiser within 3 business days of the notification being sent, whether they will accept the prize. If the organiser does not receive a corresponding message within this period, the possibility of accepting the prize expires and the organiser reserves the right to identify another winner.

A change or cash payment of the prize is excluded. The prize is not transferable. Any additional costs caused by the winner, i.e. resulting from submission from other countries and requiring extra shipping, must be carried by the winner. The winner has the right to forfeit the prize before it will be shipped or handed over. 

The information or personal information that you provide us with is governed by our Privacy Policy. By using this website, you are consenting to the processing of such information and details and you represent that the whole information or details you have provided us with, are true and accurate. For further information on Data Protection please read our Privacy Policy.

To provide correct and accurate email, postal and/or other contact details to us and acknowledge that we may use these details to contact you if this should prove necessary (see our Privacy Policy). If you do not give us all the information that we need, we may not be able to complete your order.  

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate, at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

By breaching this provision, you may commit a criminal offence under the applicable regulations. We will report any such breach to the relevant law enforcement authority and we will cooperate with the appropriate authority to disclose the identity of the hacker. Likewise, in the event of such a breach, your right to use this website will cease immediately. 

We accept no liability for any loss or damage resulting from any denial of service attack, virus or any other software or material which is malicious or technologically harmful to your computer, equipment, data or material resulting from the use of this website or from the downloading of the contents thereof or of such contents to which this website redirects.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. Due to the open nature of this website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this website unless otherwise expressly set out on this website. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

We have a legal duty to supply items to you that are in conformity with the contract, however, without affecting that duty and to the fullest extent permitted by law, all item descriptions, information and materials posted on this website are provided "as is" and without warranties express, implied or otherwise howsoever arising. As you are contracting as a consumer, and complying with our lawful obligations, we will be responsible for delivering items to you that: (a) comply with the description given by us and possess the qualities that we have presented on this website, (b) are fit for the purposes for which items of their kind are normally used and (c) show the quality and performance which are normal in items of the same type and which can reasonably be expected.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We only supply the items for domestic and private use and are not liable for business losses. If you use the items for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We warrant to you that any item purchased from us through this website is of satisfactory quality and reasonably fit for all the purposes for which items of the kind are commonly supplied. To the fullest extent permissible pursuant to law, but without excluding anything that may not lawfully be excluded in the case of consumers, we disclaim all other warranties of any kind, whether express or implied, in relation to the items available on this website. Items (including handicraft items) sold by us will often contain the natural characteristics of the materials used in the manufacture of the completed item. Natural characteristics such as grain, texture, knots and colour variation should not be classed as faults or defects. Inconsistencies in these natural characteristics should be expected and appreciated. We select only items of the highest quality, but natural characteristics are inevitable and should be accepted as part of the individual appearance of the item. Nothing in this clause will affect your statutory rights as a consumer, or your contract cancellation rights.

In no case shall Reloop Wear, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, licensors or relatives be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

We will not be liable or responsible for any failure to perform, delay in delivery or any of our obligations under these Terms & Conditions that are caused by events outside our reasonable control Force Majeure Event. An event outside our control includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following: (a) strikes, lock-outs or other industrial action; (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (e) impossibility of the use of public or private telecommunications networks; (f) the acts, decrees, legislation, regulations or restrictions of any government; (g) any shipping, postal or other relevant transport strike, failure or accidents.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless Reloop Wear and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to these electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

We provide for a complaints procedure that has been given sufficient publicity, and will deal with a complaint in accordance with this complaints procedure without a delay. If you have discovered shortcomings in the implementation of a contract, please submit any complaints to us without delay, in full and with clear descriptions. 

We will reply to submitted complaints within a period of 14 days, calculated from the date of receipt. If it is anticipated that a complaint will require a longer processing time, we will reply within 14 days, confirming receipt and indicating when you can expect a more elaborate reply.

We should be given a time period of at least 4 weeks to solve the complaint in joint consultation. After this period of time, the complaint  becomes a dispute that is subject to the disputes settlement scheme.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Füssen, 87629, Germany.

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions about these Terms & Conditions and our Policies should be sent to us at hello@reloopwear.com. You can also contact us through our contact page. We will be happy to assist you.